Chatting with customers is one of the easiest ways to stay connected with them and make money at the same time! Here are some easy ways to make the most out of Chat.
Use Chat Alerts so that you can respond to customers quickly and chat in real time. Although you have 12 hours to respond to your customer's last message in order to earn a volley, immediate (or near-immediate) responses are the best way to keep customers happy and coming back for more.
Ask leading questions to show that you are interested and to keep the conversation going. Give them a reason to keep chatting and respond to you.
Build relationships and get the conversation started through Chat. The customers with whom you have the strongest relationships are often your best customers, and Chat can help you build and strengthen those relationships! For example, newer customers may not be ready to jump into a live call right away so your willingness to engage with them via chat can make a profound difference in the long run.
Promote Goody Bags and Paid Mail. If talking on the phone isn’t ideal for one reason or another, pointing interested customers toward Goody Bags or Paid Mail is a great way to increase revenue. And don't forget to ask for a Tribute!
Use photos and GIFs to spice up a conversation or as teasers for your Goody Bags. The right photos and GIFs at the right time are great visuals that enhance any conversation.
Stay authentic and consistent with your Flirt persona. If you're a girl next door, remember to keep your tone light and playful whereas Dommes are more assertive and demanding of their chat customers. Take advantage of your persona to keep your customers engaged.
Check in with your Chat customers. Conversations can go quiet for many different reasons, but the occasional nudge with even a vanilla “How have you been?” can get them started again. Take advantage of “Lapsed Chat Customers” to send Chat messages to multiple stale conversations at once, use holidays and other special occasions to restart a conversation, and follow up on previous topics to show customers that they've been on your mind.