Chat gives you another powerful way to connect, build relationships, and earn on NiteFlirt. Whether you’re nurturing loyal customers or welcoming someone new, Chat keeps the conversation going wherever you are! (Learn more about enrolling)
Jump to a section: Who You Can Chat With | Chat Costs | Enhancing Chats | Managing Chats | Customer Features
Who You Can Chat With
Chat lets you connect with customers, but they need to make the first move.
- Customers must initiate Chat first. A customer must start the conversation from your Storefront or Chat Card. You can respond and continue the conversation, including with returning customers, but Flirts cannot initiate Chats with customers.
- Chat is only available between you and customers. Flirts cannot initiate or exchange Chats with other Flirts.
Want more visibility? Learn how customers discover your Chat Card, including how Chat Browse results are organized and what factors can influence placement, in How Chat Cards Are Sorted.
Chat Costs
When a customer starts a Chat with you, they’re charged for each Volley exchanged at the price displayed on your Chat Card. (Learn more about setting your Volley Price.)
When Is a Volley Exchanged?
A Volley is only exchanged when:
- You send your first response within 12 hours of their last message.
- A customer sends media such as a photo or GIF.
What’s happening here:
- Customer messages you → No Volley yet
- You respond within 12 hours → 1 Volley exchanged
- Customer replies and you respond again → Another Volley exchanged
When a Volley is exchanged, you’ll see the indicator appear beneath the customer message that triggered it. The Volley Price also appears next to the indicator so you can see the rate applied to that Volley.
If the customer is using Volleys from a Chat Offer or a Package Subscription, you’ll see the icon instead.
When NiteFlirt Covers a Volley
If a customer runs out of funds before a Volley is completed, you’ll still receive payment for your response.
The customer’s remaining balance is applied first. If that amount would result in less than $0.69 in earnings for you, NiteFlirt will cover the difference so you receive at least $0.69 for the Volley.
If the customer has enough funds remaining to pay more than $0.69, you’ll earn more based on your 70% payout, but never less than $0.69.
Enhancing Chats
Once you’ve written your message, you can level it up with built-in tools that boost engagement and drive sales:
Add emojis to keep the vibe playful and expressive.
Insert a Payment Mail Button so customers can purchase instantly.
Share existing Goodies directly inside the chat.
Request a Tribute. Enter an amount and optional message. Your customer will see
right in the conversation.
Add photos or videos from your device.
Managing Chats
Click Chat in the NiteFlirt header to view your active conversations. Inside each chat, use the tools at the top of the conversation to manage chats, view customer details, track available Free Volleys, and update your Volley Price.
Tip: Customer avatars are color-coded based on their Value tag, making it easy to spot your highest-value customers at a glance. To learn more about how Value is determined, check out Understanding Customer Records.
Online Presence
A green dot on the customer avatar indicates that the customer is currently online. This appears in the chat list and chat header, making it easier to see who may be actively available to respond.
Good to know: Online status automatically times out after 15 minutes of inactivity.
Free Volleys Counter
The Free Volleys counter appears at the top of each chat and updates dynamically. It shows how many Free Chat Volleys are available for that customer and how many remain.
Current Volley Price
Click your current Volley Price at the top of the conversation to adjust your rate without leaving the chat.
You can use your default Volley Price or set a custom Volley Price for a specific customer. Custom pricing applies only to that customer and will take effect on your next Volley.
When a custom price is set, (custom) will appear next to the Volley Price at the top of the chat so you can easily see that a unique rate is being used.
To remove a custom price, click the Volley price again,switch back to the Default tab and click Save. The customer will then be charged the Volley Price set on your Chat Card. (Learn more about setting your Volley Price.)
Chat Controls (⋮)
Customer Details: Quickly view earnings history and manage Tags and notes for that customer.
Block: Prevent future interaction or transactions.
Close: Remove inactive chats. The chat will reopen automatically if the customer messages again.
Delete Messages or Media
You can delete individual messages or photos from your side of the conversation. Click the message, then select the icon.
Note: Deleted Chat messages and images are permanently removed and cannot be restored.
Customer Features
Customers have a few built-in tools available inside Chat. At the top of the conversation, they can see your current Volley Price along with a dynamic Free Volleys counter, which shows how many free chat Volleys from any Offers you've sent them, or Package subscriptions they have available. Additional actions appear in the upper-right corner:
Send a Tribute: Customers can send you a Tribute without leaving the Chat. When a Tribute is sent, both you and the customer will see a notification letting you know that the Tribute has been received.
Call: Customers can jump directly to your phone Listings if the conversation is better suited for a live call.
More Options: Customers can also block you or close the Chat from their side.
Chat makes it easy to stay connected, increase engagement, and earn on your terms. Set your price, shape the experience, and turn conversations into lasting relationships. Want tips for making the most of Chat? Check out this article.
If you have questions about Chat, Submit a Support Request. We’re always happy to help.