Keep your customers coming back for more with Offers! These personalized coupons make it easy for your customers to come back for seconds (and thirds…).
How to Send an Offer
We recommend sending an Offer after a great call or chat to keep the spark alive and the conversation going. To get started:
- Click the Send Offers icon in your Flirt Center , or go to Mail > Compose.
- From the Type of Mail menu, choose either Call Offer or Chat Offer:
Call Offers
Call Offers work just like coupons for your Live Listings. They’re applied to the recipient's next call and are redeemed all at once -- even if they don't use all of the minutes.
- You can offer between 1–5 free minutes for each Call Offer.
- Each Offer can be used only once and expires after 60 days.
- Customers may only redeem one Offer per call.
- When redeemed, the entire Offer is used -- even if the call ends early. (For example, if a customer uses a 5-minute Offer but hangs up at 3 minutes, the Offer is considered fully used.)
- When you send an Offer, it automatically applies to the customer’s next call. You can also tie it to a specific Live Listing using the “For Listing” menu.
- Offers do not apply to Recorded Listings.
Chat Offers
Chat Offers are new and just as exciting! They let you offer free Chat Volleys to your customers -- perfect for keeping conversations going and sparking new ones.
- You can offer between 1–5 free Chat Volleys for each Chat Offer.
- Chat Offers are not used up all at once. Instead, they’re redeemed gradually as the customer uses each Volley.
- The Offer isn’t considered fully redeemed until all Chat Volleys in the Offer are used.
Sending Limits
To keep things fair (and flirty, not spammy), Offers have a few limits:
- You can send each existing customer a maximum of 30 Call Offers every 30 days.
- You can also send each existing customer a maximum of 30 Chat Offers every 30 days.
- The Chat Offer limit is completely separate from Call Offers, so you can send up to 30 of each every 30 days -- double the fun!
💡 Tips for Making Offers Irresistible
- Follow up fast: Send an Offer soon after a great call or chat to keep the energy going.
- Make it personal: A playful note or inside reference goes a long way toward catching their eye.
Now just Add your recipient(s), write an intriguing message in the body, and hit send -- just like that, it's theirs!
Still have questions? We’re here to help! Submit a Request and our team will be happy to assist.