NiteFlirt’s platform is a powerhouse of technology—not just online, but on the telephony side too! For every NiteFlirt call to connect smoothly, multiple systems have to work together, including our own telephony setup and the networks of both Flirts' and customers' phone carriers. When everything clicks into place, you get a crisp, clear connection for an amazing experience!
And most of the time, that’s exactly what happens! But occasionally, things don’t go as planned. If you ever run into a call issue, we want to hear about it! Your reports help us track down exactly where things went wrong. If it’s on NiteFlirt’s end, we can usually fix it fast. However, many call-related hiccups happen outside our control.
For example, some phone carriers automatically disconnect extra-long calls—even when both people are still chatting! Thanks to reports from our members, we’ve identified some of these carriers and are actively working with them to find solutions so your conversations can last as long as you’d like.
Reporting Call Issues
If you experience a call issue, reporting it is quick and easy right from your NiteFlirt account! Just follow these steps:
Customers: Head to My Account and click on Transaction Details in the Payment Info section.
Go to the specific transaction and select Leave Feedback
From the Phone Connection drop down select the issue with the call.
Flirts: Locate the call during which you experienced an issue with by going to Transaction Details in your Snapshot section
Go to the call in question and select Call Details
Then select from one of the options in the Phone Connection drop-down menu.
If there’s no transaction linked to the call, don’t worry! You can still report the issue by submitting a Customer Support Request or emailing us at support@niteflirt.com.
We’re here to help keep your calls running smoothly—so if something’s not right, let us know, and we’ll do our best to make it better!