If you're having trouble joining or using Cam, the suggestions below can help resolve the most common issues. If you're still unable to connect after trying these steps, we're happy to help!
Jump to a section: I Can't Join a Cam Session | My Camera Isn't Working | My Microphone Isn't Working | I Can't Hear the Flirt | Video or Audio Is Poor Quality | My Cam Session Ended Unexpectedly | Still Having Trouble?
I Can't Join a Cam Session
If you're unable to join a Cam Session, try the following:
- Refresh the page and try again.
- Make sure your internet connection is stable.
- Confirm that the Flirt is still available for Cam.
- Verify that your browser is up to date.
- Try joining from the latest version of Chrome, Safari, or Firefox.
Please note: If the Flirt declines your request or becomes unavailable before joining, the Cam Session won't begin.
My Camera Isn't Working
If your camera isn't working during a Cam Session:
- Make sure you've allowed camera access when prompted.
- Close any apps that may already be using your camera, such as Zoom, FaceTime, or Teams.
- Refresh the page and try joining again.
- Restart your browser if the issue continues.
Need help changing your camera permissions? Check out Camera & Microphone Settings.
My Microphone Isn't Working
If the Flirt can't hear you:
- Verify that your microphone isn't muted.
- Confirm you've allowed microphone access.
- If multiple microphones are connected, make sure the correct one is selected.
- Refresh the page and reconnect if needed.
I Can't Hear the Flirt
If you can't hear the Flirt:
- Make sure your device volume is turned up.
- Verify the correct speakers or headphones are selected.
- Disconnect and reconnect Bluetooth audio devices if necessary.
- Refresh the page and rejoin the Cam Session.
Video or Audio Is Poor Quality
Choppy video, delayed audio, or freezing is often caused by your internet connection.
To improve quality:
- Move closer to your Wi-Fi router.
- Switch to a stronger Wi-Fi or cellular connection.
- Close unnecessary apps or browser tabs.
- Pause any downloads or streaming on your network.
- Reconnect to the Cam Session if needed.
Tip: Using headphones can improve audio quality and help reduce echo during your Cam Session.
My Cam Session Ended Unexpectedly
A Cam Session may end unexpectedly for several reasons, including:
- Your account balance reached $0.
- Your internet connection was interrupted.
- The Flirt ended the Cam Session.
- A technical issue caused the connection to drop.
If your balance reaches $0 during a Cam Session, the session ends automatically. You can avoid interruptions by adding funds when you receive a Low Balance reminder.
Still Having Trouble?
If you've tried the steps above and you're still experiencing issues, please include as much information as possible when contacting Support, such as:
- The browser and device you're using
- Whether you're on Wi-Fi or cellular data
- What happened before the issue occurred
- Any error messages you received
- Screenshots, if available
Helpful resources:
• Using Cam
• Camera & Microphone Settings
Still need help? Submit a Support Request and we'll be happy to help!