The Customer Details Page gives you a deeper look into each customer so you can understand their behavior, track performance, and tailor your interactions.
The Overview, Offers, Feedback, and History tabs each give you helpful insight into how a customer engages with your business.
Jump to a section: Overview | Offers | Feedback | History
Overview
The Overview tab gives you a quick snapshot of the customer’s value, activity, communication history, subscriptions, and account details so you can understand your relationship at a glance.
Customer Summary
The cards at the top of the Overview tab highlight key customer information:
- Last 365 Days: Total earnings generated by the customer during the past year, along with their earnings from the last 30 days
- Lifetime: Total earnings generated by the customer and their total number of Earn Days
- Call Feedback: The customer’s average Call rating and total number of ratings
- Last Contact: The date and type of your most recent interaction
Earnings by Channel
The Earnings by channel chart shows the customer’s lifetime spending across each type of paid interaction, including:
- Calls
- Chats
- Tributes
- Goodies
- Recurring purchases
Each channel includes the amount earned and the percentage it represents of the customer’s lifetime spending with you.
Activity & Timeline
The Activity and Timeline sections provide more detail about the customer’s spending and communication history.
- Total Earn Days: Number of days the customer generated earnings
- Earnings / Earn Day: Average earnings generated on each Earn Day
- Avg Call Length: Average length of the customer’s Calls
- Mins / # Calls: Total Call minutes and number of Calls
- Total Mails Sent: Number of NF Mail messages you’ve sent to the customer. Click the number to view sent messages in NF Mail.
- Total Mails Received: Number of NF Mail messages received from the customer. Click the number to view received messages in NF Mail.
- Last Transaction: How recently the customer completed a paid transaction
- Last Contact: Date of your most recent interaction
- Last Contact Type: Type of the most recent interaction, such as a Call, Chat, Mail, Tribute, or subscription purchase
- Customer Since: Date the customer first interacted or transacted with you
- NF Join Date: Date the customer created their NiteFlirt account
Notes & Subscriptions
- Notes: Save preferences, nicknames, session details, or other information that can help you personalize future interactions. Notes are automatically saved and can be viewed when the customer contacts you via a Call or Chat
- Package Subscriptions: View the customer’s active or expired Package Subscriptions, including the price, renewal date, and remaining benefits
- Recurring Tributes: View active or expired recurring Tribute payments, including the amount and renewal date
Customer Tags
- System Tags: Automatically applied, view-only Tags that identify customer activity, such as whether they’ve Favorited you, followed you, subscribed to a Package, or started a Recurring Tribute
- Your Tags: Add or remove your own custom Tags to organize the customer based on your preferences or business needs
Customer Actions
From the top of the Customer Details Page, you can also:
- Open your Chat conversation with the customer
- Send a new Chat message
- Send NF Mail
- Block or unblock the customer
Offers
The Offers tab shows all Chat Volley and Call Minute offers you’ve sent to this customer. For each Offer sent you'll see:
- Sent date
- Number of Volleys or Minutes
- Redeemed status
- Expiration status
Why it’s useful: See which offers perform best so you can refine your promotions.
Feedback
The Feedback tab shows ratings and reviews from this customer. You can sort and filter feedback by date, rating, or type.
- Calls: Star ratings and comments
- Goodies: Thumbs up or thumbs down
Why it’s useful: Understand what customers enjoy and identify opportunities to improve.
History
The History tab shows a complete record of your transactions with this customer.
- Date
- Type: Call, Chat, Tribute, Paid Mail, Goody Bag, Package
- Title: Listing or Goody Bag title
- Earnings
Why it’s useful: Get a complete picture of how a customer has interacted with your business over time.
The Customer Details Page gives you the context you need to build stronger connections and make smarter decisions with every interaction.
Next, learn how to organize and target your customers using Organizing & Searching Your Customers.
If you need help or have any questions, submit a Support Request. We’re happy to help.