You have control over your Chat Status, Online Presence, and how you receive alerts for Chat and Cam. Your Chat Status determines whether customers can send you messages, while your notification settings control how you're alerted when new messages or Cam requests arrive.
Jump to a section: Chat Status | On-site Pop-ups | Online Presence | SMS Alerts
You can manage your Chat Status and Online Presence in three places:
- Account > Availability
- The Status section of the navigation menu on the left side of any NiteFlirt page
- The Availability widget on your Account page
Changes are reflected across your account in real time, so updating your Chat Status or Online Presence in one place automatically updates it everywhere else.
Good to know: If your Chat Status is set to Away or Off, the Online Presence toggle won't appear in the left navigation panel. You can still manage Online Presence at any time from Account > Availability.
Chat Status
Your Chat Status controls whether customers can reach you through Chat and how your Chat Card appears to customers.
Choose the status that works best for you:
| Chat Status | What It Means |
|---|---|
| Available | You're ready to Chat. Customers can send you messages and your Chat Card appears with your available Chat options. |
| Away | Customers can still send you messages, but they'll see a notice letting them know you're currently Away and may not respond right away. |
| Off | Chat is fully turned off. Customers cannot send you new Chat messages, and you cannot send them new messages, including through existing conversations. |
Need to fully disconnect from Chat?
Set your Chat Status to Off. Unlike Away, which still allows customers to message you, setting your Chat Status to Off makes you completely unavailable until you're ready to return.
On-site Pop-ups
When On-site pop-ups are turned on and a customer sends you a Chat message while you're actively using NiteFlirt, you'll hear an audio alert and see a notification in the top-right corner of the page.
Use the On-site pop-ups toggle directly below your Chat Status to turn these alerts on or off.
Browser note: Due to the way Safari handles notifications, Safari won't allow sounds to play without very recent browser interaction. If you're using Safari and let the browser go idle, you may not hear audio alerts. Chrome works more consistently for sound notifications.
Online Presence
Online Presence lets customers know when you're active on NiteFlirt. This setting applies to both your Chat Card and Cam Listings.
Use the Show online presence toggle to choose whether customers can see when you're online.
Good to know: Online Presence is available only when you are enrolled in Chat. If you're not enrolled in Chat, you won't see the Online Presence setting, even if you have a Cam Listing.
Important: Turning Online Presence off only hides your online indicator. It does not change your Chat Status, affect your Cam Status, or prevent customers from contacting you when your other availability settings allow them to.
SMS Alerts
SMS Alerts let you receive a text when you miss something while you're offline. From the SMS Alerts section of your Availability page, you can choose which types of activity you'd like to be alerted about:
- New cam sessions: Receive an SMS alert when a customer sends you a new Cam request.
- New chat messages: Receive an SMS alert when a customer sends you a new Chat message.
You can turn either option on or off independently, so you can receive SMS alerts for Cam requests, new Chat messages, or both.
Good to know: SMS alerts are designed to notify you when you're away from NiteFlirt. For new Chat messages, SMS alerts are sent after you've been inactive on the site for 30 minutes or more. Once you reply to a Chat message, SMS alerts will stop within about a minute.
SMS Alert Quiet Hours
Don't want to receive SMS alerts during certain times? Turn on SMS Alert Quiet Hours and choose when you'd like SMS alerts paused. Quiet Hours apply to your enabled SMS alerts, including new Cam Sessions and new Chat messages.
Your current time zone appears directly below your Quiet Hours. If it's incorrect, click Update before setting your Quiet Hours to make sure your schedule is applied at the right time.
Good to know: During SMS Alert Quiet Hours, the online indicator will not appear on your Chat Card, even if your Chat Status is Available and you're active on NiteFlirt.
Choosing a Phone Number for SMS Alerts
Your Phone Numbers section shows which phone number is currently set up to receive SMS alerts. Look for the green SMS icon next to your phone number.
Understanding SMS Status Icons:
The icon next to each phone number shows whether that number is set up to receive SMS alerts and whether any additional setup, like verification, is needed.
Click the tool-tip next to Phone Numbers on your Availability page to see what each icon means.
For the fastest and most reliable notifications, we recommend installing our PWA (Progressive Web App), which can send push notifications for new Chats even when you're not actively browsing.
Your Chat Status lets you decide whether you're ready to Chat, want to step Away while still receiving messages, or want to turn Chat off completely. Online Presence controls whether customers can see when you're active, while your alert settings give you control over how you're notified about new Chat messages and Cam requests.
If you need help adjusting your settings, Submit a Support Request -- we're happy to help!