If your payout is on hold -- don't panic! Most payout holds happen when we need updated information or when a payout couldn’t be delivered and was returned.
What to do first:
- Check the notice at the top of your Account for details about the hold.
- Review your Payee Information and payout details for accuracy.
- Follow the steps below based on the type of hold and how you receive payouts.
Payee Information Hold
This type of hold is common and usually easy to fix. It simply means we weren’t able to verify the information on file.
Payee Information includes the Payable Name on your account and the tax identifier associated with it --either your Social Security Number (SSN) or Employer Identification Number (EIN). This information must match your Identity Verification details exactly -- If there’s a mismatch, payouts are temporarily paused until it’s corrected.
To update your Payee Information, go to Payout Info. Verification can take up to 5 business days. Once verified, the hold will be lifted automatically and payouts will resume.
Returned Payout Hold
Returned payouts happen when funds can’t be successfully delivered. The steps to resolve the hold depend on how you receive payouts.
Direct Deposit (Express Pay + Monthly)
This is usually caused by incorrect or outdated bank details. Before making changes, check your bank’s website or mobile app to confirm the correct account number and ABA routing number, and make sure your account can receive ACH deposits.
Once confirmed, update your bank details in Payout Info. After updating, payouts will resume automatically.
MassPay or Semimonthly Paxum
NiteFlirt isn’t able to see why these payouts are returned, so you’ll need to contact the payment provider directly to determine what went wrong and how to resolve it.
- MassPay: support@masspay.io
- Paxum: support@paxum.com
Once the issue is resolved, submit a Support Request so we can lift the hold. Returned funds will be included in your next scheduled payout.
Monthly Check
If a paper check is returned, update your mailing address in Payout Info to make sure it’s complete and current.
After updating your address, submit a Support Request so we can release the hold. Returned funds will be included in your next scheduled payout.
Note: A $20.00 fee applies to any checks returned in the mail or stopped because they were not cashed within 180 days.
Still unsure what’s holding things up? We’re happy to help. Submit a Support Request and we’ll help get things sorted.
For a full overview of payout methods and timing, you may also want to review the Flirt Payout article.