Click on a customer's Member Name to see a summary of his customer relationship with you and to make or review notes on this customer.
From here, click the "View Contact History" link to see the Contact History page, a detailed history of this customer's contact with you.
The Contact History page provides a list of your calls and mails with this customer, along with links to the purchase detail pages for each service sold, over the last 16 months.
Contact History also provides a list of all the offers you've sent to this customer (redeemed or not) along with the ratings and feedback he has given.