My Customers enables you to track, organize, and communicate with your customers! The information provided in My Customers gives you visibility into how your customers interact with you, allowing you to analyze and build effective customer marketing programs.
To access My Customers, click on the My Customers icon in the Flirt Center of My Account.
My Customers
The default view shows the 20 customers with whom you've had the most recent contact and all the important information you would want to know about them, such as number of calls (live and recorded), mail (sent and received), lifetime earnings, last contact date, contact type, and which customer list you put them in.
Check out these articles to explore:
- The My Customers columns
- Search and display options available in My Customers
- Mass Action (“Send Mail,” “Block,” “Delete,” and “Assign to List”) buttons
- Customer Details and Contact History pages
- Organizing your customer with Customer Lists
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Clicking a customer's check-box marks him or her to be affected by one of the action buttons above and below the table: Send Mail, Block, Delete, or Assign to List. Clicking the check-box in a column header will fill the check-boxes in every row of the table. Clicking the check-box in the column header again will clear all the check-boxes. |
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Change the Sort by clicking on "Customer" at the top of the Customer column. Your list will alphabetically sort, ascending and descending, by customer Member Name. The default sort for this page is by Last Contact Date. Clicking on a name in this column sends you to the Customer Detail Page for that customer. |
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Customers who are new to you in the last 30 days will be flagged as "new" in red next to the Member Name. |
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Red flag indicators signifying missed calls; these can be removed by clicking the icon. |
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This column shows the number of live calls you've had with this customer. Clicking on the column header sorts the table according to total number of calls with each customer; clicking it again will sort from least calls to most. |
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This column shows the number of Recorded Listing calls you've had from each customer. It otherwise works exactly like the Live Calls column above. |
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This column shows the amount of mail you have sent to each customer. Click the icon in the column header to sort. |
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The numbers in this column represent the amount of mail you have received from each customer. Like the other columns, click the header to sort. |
| The numbers in this column represent the number of Goody Bags purchased from each customer. Like the other columns, click the header to sort. | |
| The numbers in this column represent the number of Chat Volleys exchanged with each customer. Like the other columns, click the header to sort. | |
| The numbers in this column represent the number of Feeds subscriptions with each customer. Like the other columns, click the header to sort. | |
| This is the total amount of money you have earned from each customer. Note: These numbers don't include (1) connection rate or (2) commissions charged. | |
| This column sorts your customers according to the date the last interaction occurred starting with the most recent. Clicking this header again will reverse the order. | |
| This describes the interaction between you and your customers. The types are: Call Sold, Call from Top Picks Received, Missed Call, Customer Missed Call, Mail Sent, Mail Invitation Sent, Mail Sold, and Mail Received. | |
| This column shows the Customer Lists in which each customer has been placed. "Unassigned" indicates that the customer has not been assigned to a list. Clicking on this column header sorts the table alphabetically by Customer List, ascending and descending. |